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Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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Shipping and Returns


 

SHIPPING

We offer worldwide shipping with United States Postal Service. Please view order processing times in the following section.

U.S. Shipping

  • Regular $4.50 - $8.00 2-5 business days once order is processed. 
  • Priority $8.50 - $17.50 1-3 business days once order is processed. 

Canada/Mexico

  • Regular  $10.50 - $15.50 8-14 business days once order is processed. 
  • Priority $33.00 6-10 business days to many major markets once order is processed. 

Everywhere Else

  • Regular  $14.00 - $36.00 8-14 business days once order is processed. 
  • Priority $48.00 - $57.00 6-10 business days to many major markets once order is processed. 

PROCESSING

 

ELMA LINGERIE

Each piece of Elma Lingerie is handmade to order in California.  Please allow 3-6 weeks for fulfillment depending on our backlog. processing time frame updates will be available in the announcement bar at the top of the homepage. *Rush ordering is available for an extra charge of $20 per item. Please email elma@elmashop.co to make arrangements. 

alterations / Exchanges  

We strive to make each and every customer happy with our products. If anything is unsatisfactory we offer free exchanges or a free alteration / remake on all Handmade items. To begin the exchange process: 

  • Email elma@elmashop.co with your name, order number, and item you would like to exchange or have remade. 
  • Original garment must be returned in original condition with tags attached within 21 days of receipt. 
  • Return shipping charges will be determined case by case. 

 

ELMA ESSENTIALS

Elma Essentials items are factory made in the USA. A small run has been produced for a limited time only. These items are in stock and will ship within 3 business days. 

Returns / Exchanges

Elma Essential items are ready made so we can gladly accept returns and exchanges. If you are not satisfied with the item we can exchange it for a different color or size of an Elma Essentials item, or issue a full refund to your original form of payment less the shipping charges.  To begin a return or exchange: 

  • Email elma@elmashop.co with your name, order number, and item you would like to exchange or return.
  • Original garment must be returned in original condition with tags attached within 21 days of receipt. 
  • Return shipping charges will be deducted from your refund. 

 

ELMA BESPOKE

Elma Bespoke items are tailor made to each client from size and fit, to style, color, and fabric choice. Due to the customization of these garments they cannot be returned or exchanged.  If you are not satisfied with the garments free alterations and minor changes to the design can be made.


ADditional information

import taxes / duties

International orders may be subject to import duties. The duties are determined by destination and value of the products. Elmshop.co is not responsible for any taxes or duties incurred. 

lost or missing parcels

Elmashop.co does not offer refunds for lost parcels. If you would like insurance on your parcel please contact us at elma@elmashop.co to make arrangements.