Contact Us

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123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

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FAQ

 
 

faq

 

SHIPPING

Q. How long will it take to ship my order? 

A.  Most of the items in this shop are handmade to order. Depending on the size of your order it can take 3-5 weeks to ship. The Elma Essentials items are in stock and will ship within 1-3 days. 

 

Q. Where does Elmashop.co ship to? 

A. We currently ship worldwide! If you don't see your country at checkout please contact elma@elmashop.co. 

 

Q. What shipping method do you use and how much will it cost? 

A. We use United States Postal Service. If you would prefer a different carrier please contact elma@elmashop.co.  

Domestic First Class $4-6 (2-5 business days)

Domestic Priority $8-12 (1-3 business days)

International First Class $13-16 (8-14 business days)

International Priority $38-45 (4-7 business days) 

 

Q. Are there taxes or duties on international orders? 

A. Delivery to most countries outside of the U.S. will incur customs duties. The purchaser is responsible for any fees or duties incurred upon receipt of the goods. For more details on the taxes and fees please check with your local customs.

 

RETURNS/EXCHANGES

Q.  What is your return policy? 

A. Please read the full return and exchanges policy here

 

GENERAL

Q. Where are Elma Lingerie items made? 

A. Every product in our shop is proudly made in the USA. All Handmade items are made in by Elma in her studio in San Jose, California. The Elma Essentials items are manufactured in Pennsylvania.  

 

Still have questions or comments? drop us a line!