SHIPPING / RETURNS
Most of the items in this shop are handmade to order. Depending on the size of your order it can take 3-6 weeks to ship. The Elma Essentials items are in stock and will ship within 1-3 days.Q. WHERE DOES ELMASHOP.CO SHIP TO?
We currently ship worldwide! If you don't see your country at checkout please contact firstname.lastname@example.org.Q. WHAT SHIPPING METHOD DO YOU USE AND HOW MUCH WILL IT COST?
We primarily use United States Postal Service, but you can also choose UPS, Fedex, and DHL (recommended for international shipments). If you would prefer a different carrier please contact email@example.com.
USPS Domestic First Class $4-8 (2-5 business days)
USPS Domestic Priority $8-12 (1-3 business days)
USPS International First Class $13-25 (8-14 business days)
USPS International Priority $38-55 (4-7 business days)Q. ARE THERE TAXES OR DUTIES ON INTERNATIONAL ORDERS?
Delivery to most countries outside of the U.S. will incur customs duties. The purchaser is responsible for any fees or duties incurred upon receipt of the goods. For more details on the taxes and fees please check with your local customs.
Please read the full return and exchanges policy here.
GENERALQ. WHERE ARE ELMA LINGERIE ITEMS MADE?
Every product in our shop is proudly made in the USA. All Handmade items are made in by Elma in her studio in San Jose, California. The Elma Essentials items are manufactured in Pennsylvania.
Q. WHERE IS MY ORDER?
Most orders take 3-6 weeks to fulfill. The more items in the order, the longer it takes. Appliqué sets also take a longer fulfillment time due to the nature of the appliqué stitching process. If you haven't received your order within this time or would like an update on the status, please email firstname.lastname@example.org with your order number and name.
Q. IF I ORDER WITH THE REMOVABLE PADS, WILL THE BRA STILL BE SHEER WITHOUT THE PADS? OR WILL IT BE LINED EVEN WITH THE PADS REMOVED?
Yes, the bra will be lined even with the pads removed. When you order the bra with pads, there is a double layer of lining to create the padding pocket. The main function of having removable pads is to offer shaping and support (a unique function for bralettes), and so that you can remove the pads when you wash them so the padding doesn't get crumpled or lose shape.
Q. HOW MUCH WILL A BESPOKE SET COST?
Still have questions or comments? Please email email@example.com.